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Shipping Policy
At Long Juvity Labs, we are committed to providing fast and reliable shipping to ensure that your supplements arrive on time and in excellent condition. This Shipping Policy explains the shipping procedures and options available for orders placed on our website.
1. Processing Time
- Order Processing: All orders are processed within [1-2] business days after they are placed. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: After placing your order, you will receive a confirmation email with your order details. Once your order is shipped, you will receive a second email with tracking information.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: [Estimated 3-7 business days] for delivery, depending on your location.
- Express Shipping: [Estimated 1-3 business days] for faster delivery.
- International Shipping: Available in select countries. Delivery times vary depending on the destination and customs clearance processes. Please allow [7-21 business days] for international deliveries.
3. Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and the destination. You will have the option to review shipping charges before completing your purchase.
- Free Shipping over $35: We offer free standard shipping on orders over $35.
4. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to follow the progress of your package. If you do not receive tracking information within [2] days of your order being processed, please contact us at info@longjuvity.com.
5. International Shipping
We ship internationally to select countries. Please be aware of the following:
- Customs and Duties: The recipient is responsible for any customs fees, duties, or taxes imposed by the destination country. These fees are not included in the purchase price or shipping cost and must be paid separately upon delivery.
- Customs Delays: International shipments may be subject to delays due to customs clearance. Unfortunately, we cannot expedite this process, and we are not responsible for delays caused by customs.
- Prohibited Items: Please ensure that the items you are ordering are allowed in your country, as customs regulations vary. We are not responsible for orders that are delayed or confiscated by customs due to prohibited items.
6. Lost, Stolen, or Damaged Packages
- Lost or Stolen Packages: Long Juvity Labs is not responsible for packages lost or stolen after delivery. If your tracking information indicates that your package has been delivered, but you have not received it, please check with your local post office or carrier. If you still cannot locate your package, contact us at info@longjuvity.com, and we will assist you in filing a claim with the carrier.
- Damaged Packages: If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the damage. We will work with you to resolve the issue, whether that involves replacing the damaged items or providing a refund.
7. Shipping Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at info@longjuvity.com. We will do our best to accommodate the change, but once an order has been shipped, we cannot update the shipping address.
8. Shipping Restrictions
We do not ship to P.O. Boxes, APO/FPO addresses, or certain international destinations. Please enter a valid physical address during checkout.
9. Delayed or Missed Deliveries
We aim to meet the delivery times mentioned above; however, delays can occasionally occur due to unforeseen circumstances, such as inclement weather, carrier issues, or customs processing for international shipments. Long Juvity Labs is not liable for such delays, but we will do our best to keep you informed and provide assistance where possible.